Complaint

I'll inspect all products before they are sent to you. Should the product still be damaged or wrongly delivered when it arrives, I will undertake to comply with the applicable consumer protection legislation free of charge.

You must always contact me for approval before returning a defective product.

The complaint must be sent immediately after the defect has been detected. Contact me on, sebastian@scalemodelkit.com.

If I'm unable to fix the error or deliver a similar product, I will refund you for the defective product in accordance with with current consumer protection legislation. I'm responsible for return shipping at approved complaints.

I reserve the right to deny a complaint if it appears that the product is not incorrect in accordance with applicable consumer protection legislation.

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