I'll inspect all products before they are sent to you. Should the product still be damaged or wrongly delivered when it arrives, I will undertake to comply with the applicable consumer protection legislation free of charge.
You must always contact me for approval before returning a defective product.
The complaint must be sent immediately after the defect has been detected. Contact me on, firstname.lastname@example.org.
If I'm unable to fix the error or deliver a similar product, I will refund you for the defective product in accordance with with current consumer protection legislation. I'm responsible for return shipping at approved complaints.
I reserve the right to deny a complaint if it appears that the product is not incorrect in accordance with applicable consumer protection legislation.