1Get in touch with me

You must report that something is wrong or defective. The message should you send to me, sebastian@scalemodelkit.com.

In your message, enter your name, address, e-mail address, order number, and what is wrong or defective and a description.

2I'll answer you as soon as possible.

I will reply to the message and I will make sure you get a new product, or want to switch to any other products, get the money back or anything else.

If I fail to deliver a new product a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws.

3Send back the products

Be sure to request a receipt for submitting the package.

The return address is on the box, but if you do not have it, the return address is here:
ScaleModelKit
Sebastian de Maré
Svartskogsvägen 104
13659 Vendelsö
Sweden

4I receive the products

When I get back the products, I inspect them, make sure everything is as it should.

Then I send the new products, pay back money to you or what we agreed.

5Notify you

Notify you of what I have done. Your new products or back payment should arrive within a few days.