Return Policy

When purchasing items in my online store, you have as a customer a 45-day right of withdrawal valid from receipt of a product that you have ordered.

1When using your right of withdrawal

You must report your regret. The message should be sent to me, sebastian@scalemodelkit.com. In your message, your name, address, e-mail address, order number and goods for return must be clearly stated.

You should immediately return the products to me within 45 days of receipt of the item.

Returns are at your own expense. The products should therefore be shipped well-packed and in original packaging.

Returns are at your own expense unless the item is defective or if I have packed incorrectly.

In case of change I (Scalemodelkit.com) pay the new shipping from me to you.

If you exercised your right of withdrawal, I will refund what you have paid for the item as soon as possible or within 30 days from the date of receipt of the item.

You are required to keep the product in the same condition as when you received it. You may not use it, but of course, carefully examine it.

See also the Consumer Agency and the Distance Contracts Act, as well as the EU Common Dispute Resolution Page http://ec.europa.eu/odr.

2The right of withdrawal does not apply to

If the product is damaged or lost because you are negligent, you will lose your right of withdrawal.

A service that has been completed and the consumer has explicitly agreed that the service commences without a right of withdrawal.

The service has begun during the withdrawal period with your consent.

Products that's sealed and where sealing has been broken by you.

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